Course Title:  The Patient Experience 4 Lessons from Disney to Dentistry  

Presenter: Travis A. Frederickson 

 

 

 

 

 

 

 

 

Date:  October 11, 2019 (Friday) 

Time: 9:00 AM – 12:00 PM EST 

Location:  QCDS Headquarters, 86-90 188th Street, Jamaica NY 

Credits: 3 

Meals: Light Breakfast 

 

Course Description:

Travis literally wrote the book. His Amazon best selling book, “The Patient Experience, 4 Lessons from Disney to Dentistry” has been recognized in the industry as a must read. Walt Disney was not just a great Visionary, he guided and lead an organization that inspired millions. Travis brings it to you. Leadership originates with a guiding vision which motivates and inspires the team while establishing expectation in the hearts and minds of patients. Learn the importance of discovering and aligning your practice with your vision. Understand the power of the Three S’s of Experience: Attracting and retaining the right Staff, establishing the correct Structure, and providing the appropriate Setting to achieve desired results. Ultimately, discover the relief and freedom that leadership provides.

Learning Objectives:

• Value the benefits of practice leadership as applied to the business of dentistry
• Differentiate leadership and management within a practice
• Comprehend and relate applicable leadership principles
• Recognize and value practice organizational culture
• Acquire a mindset for attracting and retaining an aligned team
• Learn the importance of creating a structure which supports the vision
• Determine how physical environments contribute to the vision
• Benefit from an exceptional patient experience

Presenter Biographies:

With a deep understanding of the unmatched value of the Patient Experience, Travis Frederickson knows what it takes to attract and retain patients and is able to masterfully share these concepts in his speaking presentations. His presentations focus on: The Patient Experience – Transforming a practice from ‘practice’ to ‘patient’ centered, helping create patients who are loyal to the practice. Practice Leadership – Using the leadership principle of having a true guiding vision, teaching how the effective use of Vision transforms the thoughts and actions of the practitioner and each team member. With 30 years’ experience speaking, writing, and consulting with small businesses and government entities, Travis’s focus has been within the dental and medical professions for the past decade. He is the founder and president of C4 Practice Services, a consulting firm focused on the Patient Experience for both dental and medical practices. Travis holds undergraduate degrees in health education and athletic training, with advanced degrees in leadership and administration, and is formally Disney trained. Combine that education with his experience, and you will be enriched with high-quality education that can be implemented immediately with lasting results.

 

Fees: 

ADA Members & their staff:   $30

Non-ADA Members:  $130

Pre-registration is required. Register by clicking the “Buy Now” button or call us at (718) 454-8344.

A $15 late fee will be assigned to all those whose pay and/or register on the day of the event.